1.Order Cancellation: If you need to cancel your order, please contact our customer support
team as soon as possible. We will make every effort to accommodate your request.
However, please note that once the production process has begun, we may be unable to
cancel your order.
2.Customized Orders: If you’ve ordered a customized product, cancellation requests for
customized orders can only be accepted within 3 hours from the time of purchase. After this
timeframe, production may have already started, and cancellation may not be possible.
Please contact us immediately if you wish to cancel a customized order.
3.Non-Customized Orders: For non-customized orders, you may request cancellation before
the order has been shipped. Once the order has been shipped, our return policy (outlined
separately) will apply.